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STORE POLICY

1. Returns & Exchange Policy

We want you to love your purchase, but if you're not completely satisfied, we offer the following return and exchange policy

  • Return Window: You have 14 days from the date of receiving your item to request a return or exchange.

  • Condition for Returns: Items must be unused, unwashed, and in the same condition as when they were received, with all tags still attached. We cannot accept returns for used, worn, or damaged items.

  • Return Process: To return an item, please contact our customer service team with your order number within the return window. You will receive instructions on how to send your item back.

  • Refund Method: Once your return is approved, we will process your refund to the original payment method. Please note, shipping fees are non-refundable.

 

2. Product Condition

  • Used and Vintage Items: All of our products are pre-owned or vintage, and while we strive to provide accurate descriptions, please keep in mind that items may have signs of wear, slight discoloration, or small imperfections. These are not considered defects but part of the unique character of second-hand clothing. If there are any significant issues, we will clearly mention them in the product description.

 

3. Shipping Policy

  • Shipping Methods: We offer standard and expedited shipping options, which can be selected during the checkout process.

  • Shipping Costs: Shipping costs are calculated at checkout based on the size, weight, and destination of your order. From time to time, we offer free shipping promotions. Please check our website for details.

  • Shipping Times: Orders are typically shipped within 3-5 business days. However, delays may occur depending on stock availability or external shipping factors. If there is a delay, we will notify you as soon as possible.

  • Tracking: All shipments include tracking information. Once your order is dispatched, you will receive a tracking number.

 

4. Payment Methods

We accept the following payment methods

  • Credit Cards (Visa, MasterCard, American Express)

  • Debit Cards

  • PayPal

  • Apple Pay, Google Pay

  • Bank Transfer (please note, payment must be confirmed before shipping)

 

5. Consumer Rights and Warranty

In accordance with the Consumer Rights Act 2015 in the UK, you have the right to return items that are faulty or not as described. If you receive a faulty item, you are entitled to a full refund, exchange, or repair within 14 days of receiving the item.

 

6. Privacy Policy

Your privacy is important to us. We only collect personal information such as your name, address, and email to process your order and communicate with you about your purchase. We do not share your information with third parties, except for shipping purposes. We comply with the General Data Protection Regulation (GDPR) to ensure your data is handled securely.

For more information, please review our full privacy policy on our website.

 

7. Cookies Policy

Our website uses cookies to improve your shopping experience. Cookies help us analyze website traffic and remember your preferences. You can manage cookie settings through your browser. However, disabling cookies may affect certain features of the website.

 

8. Special Offers & Promotions

From time to time, we offer special discounts, promotions, or sales. These offers are subject to availability and can be found on our website or through our newsletter. Please check our sale section for the latest offers.

 

9. Customer Support

We are here to help! If you have any questions or issues with your order, please feel free to contact us:

 

10. Other Important Information

  • Price Changes: Prices may change without notice. The price at the time of checkout is the final price.

  • Out-of-Stock Items: If an item is out of stock, it will be clearly marked on the website. You can sign up to receive a notification if the item becomes available again.

  • Order Cancellations: If you wish to cancel an order, please contact us as soon as possible. Once the order has been shipped, it cannot be canceled.

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